I'll start from the beginning. I purchased the phone on 2/14/16 from Best Buy for a $1 upgrade fee. The phone worked fine from day one with the Sandisk 64gb Ultra card I have had installed and running in my three prior phones (Samsung Galaxy S3, Samsung Galaxy Note 3, and LG G3) with no problem. Basically just used the card to hold music I had downloaded off of Google Play Music. I believe I used about 40-45gb of the available space.
This past Monday, the phone was at 20% battery when I went to bed so I powered the phone off and charged it overnight with it off to get the most charge before work. When I powered it on Tuesday morning, I had a notification that said "Damaged SD Card: Try Reformatting." Upon seeing this, I attempted a reformat and nothing happened. Tried again and again to nothing happening. Being rather upset, I dealt with the lack of a SD Card for the day until I could get to Best Buy and see what they had to say.
Stopped by Best Buy after work and their "tech guys" told me they had no clue, attempted a few fixes (all to no avail) and ended by telling me I should buy a new SD Card and give that a shot. Being it was close to closing time, I grabbed the 128gb Samsung Evo + which, per a few internet searches, was the "best SD card in 2016." Drove home, powered off the phone, pulled the SIM/SD tray, installed the new card, popped the SIM/SD tray back in, powered up and...nothing.
The phone wouldn't recognize that there was a SD card in it. Read a few articles from a few Google searches and pulled the card and verified that it was working by putting it in my Chromebook. The Chromebook recognized it, my Lenovo PC recognized it, the phone would not. I tried reformatting it on the PC and reinstalling it just for it to recognize the card and have the card unmount itself literally within two minutes of being recognized.
Frustrated, I called Verizon and asked what they could do. They overnighted me a replacement phone. Get home from work today, try the new phone and ...nothing. Same issue. I read a few threads on this forum that stated that Motorola doesn't want to take responsibility for the issue but I don't see how it isn't the phone's fault. My Chromebook can use the card. My PC can use the card. The previous three phones I had could use the 64gb Sandisk card. What gives?
Sadly, looking around Google, I don't see many articles or forum posts about my issue so I have yet to find a solution. Can anyone shed some light on this? Is there a way to fix this? Is my best option to get irate with Verizon until they replace this phone with yet another replacement to which has the same problem? Do I wait for the Marshmallow update and hope for the best? Do I continue being irate with Verizon in hopes that they'll replace this phone with a different model by a different manufacturer? What is my best options?
TL;DR - SD Card will mount in phone but will unmount itself immediately after powering on. Lack of Google results. Is there a fix?
This past Monday, the phone was at 20% battery when I went to bed so I powered the phone off and charged it overnight with it off to get the most charge before work. When I powered it on Tuesday morning, I had a notification that said "Damaged SD Card: Try Reformatting." Upon seeing this, I attempted a reformat and nothing happened. Tried again and again to nothing happening. Being rather upset, I dealt with the lack of a SD Card for the day until I could get to Best Buy and see what they had to say.
Stopped by Best Buy after work and their "tech guys" told me they had no clue, attempted a few fixes (all to no avail) and ended by telling me I should buy a new SD Card and give that a shot. Being it was close to closing time, I grabbed the 128gb Samsung Evo + which, per a few internet searches, was the "best SD card in 2016." Drove home, powered off the phone, pulled the SIM/SD tray, installed the new card, popped the SIM/SD tray back in, powered up and...nothing.
The phone wouldn't recognize that there was a SD card in it. Read a few articles from a few Google searches and pulled the card and verified that it was working by putting it in my Chromebook. The Chromebook recognized it, my Lenovo PC recognized it, the phone would not. I tried reformatting it on the PC and reinstalling it just for it to recognize the card and have the card unmount itself literally within two minutes of being recognized.
Frustrated, I called Verizon and asked what they could do. They overnighted me a replacement phone. Get home from work today, try the new phone and ...nothing. Same issue. I read a few threads on this forum that stated that Motorola doesn't want to take responsibility for the issue but I don't see how it isn't the phone's fault. My Chromebook can use the card. My PC can use the card. The previous three phones I had could use the 64gb Sandisk card. What gives?
Sadly, looking around Google, I don't see many articles or forum posts about my issue so I have yet to find a solution. Can anyone shed some light on this? Is there a way to fix this? Is my best option to get irate with Verizon until they replace this phone with yet another replacement to which has the same problem? Do I wait for the Marshmallow update and hope for the best? Do I continue being irate with Verizon in hopes that they'll replace this phone with a different model by a different manufacturer? What is my best options?
TL;DR - SD Card will mount in phone but will unmount itself immediately after powering on. Lack of Google results. Is there a fix?
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