OK here is the issue first the short story, on occasions not all the time in a call the person on the other end can not hear me at all but i hear them perfectly clear. I have 2 voice lines with t-mobile, one is a note edge # ending in 3823 it NEVER has this problem the other a note 5 # ending in 2240 does this probably 60-70% of the time.
Here is what it is NOT.
Signal strength: it happens with week or strong signals and when it happens i can call back with the 3823 note edge and it does not do it I have checked the signal on both devices with "LTE discovery" app and the data speed with speedtest when it happens.
Device: It is most likely not the device itsself as t-mobile has replaced it twice and has ordered the 3rd replacement
Sfotware: I have tried it on android ver 5 and 6 and on both I tried wipe and reinstall and skipped the setup so none of my 3rd party apps installed also in both versions of android I tried booting in safe mode
Phone settings: we (myself and probably a dozen different t-mo tech support agents) have tried every setting turning on-off things like voice over LTE, wifi calling etc.
Sim Card: t-mobile has replaced the sim card twice
Hardware: I have run test on the microphone on all the phones and the microphone works perfectly in the test and in other apps also when it happens changing to speaker phone or headphones does not fix the problem.
also EVERYTHING else on the note 5 (all of them they sent me) works perfectly all the time texting data whatever the phone is freeking awesome other than that i cant use it as a phone
sorry for the long post but this is baffeling both me and t-mobile and has been going on for 6 months and 3 phones. any help is greatly appreciated.
Here is what it is NOT.
Signal strength: it happens with week or strong signals and when it happens i can call back with the 3823 note edge and it does not do it I have checked the signal on both devices with "LTE discovery" app and the data speed with speedtest when it happens.
Device: It is most likely not the device itsself as t-mobile has replaced it twice and has ordered the 3rd replacement
Sfotware: I have tried it on android ver 5 and 6 and on both I tried wipe and reinstall and skipped the setup so none of my 3rd party apps installed also in both versions of android I tried booting in safe mode
Phone settings: we (myself and probably a dozen different t-mo tech support agents) have tried every setting turning on-off things like voice over LTE, wifi calling etc.
Sim Card: t-mobile has replaced the sim card twice
Hardware: I have run test on the microphone on all the phones and the microphone works perfectly in the test and in other apps also when it happens changing to speaker phone or headphones does not fix the problem.
also EVERYTHING else on the note 5 (all of them they sent me) works perfectly all the time texting data whatever the phone is freeking awesome other than that i cant use it as a phone
sorry for the long post but this is baffeling both me and t-mobile and has been going on for 6 months and 3 phones. any help is greatly appreciated.
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